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Tornado Shaker Frequently Asked Questions


WAS I CHARGED TWICE?

Your credit card will only be charged once.
If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Place Order” button once to avoid multiple authorizations.

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Support at tornadoshakerfitness@gmail.com 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders between 11am-6pmEST, and once our warehouse has processed your order, we will be unable to make any changes.   

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Any un-opened product can be returned or exchanged. Please make sure you include your order number and name along with contacting tornadoshakerfitness@gmail.com to schedule the return. For more information see our Returns Page

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

HOW LONG DOES IT TAKE TO PROCESS MY REFUND?

Once you notify us that you would like a return, we will issue a full refund to your credit card. Once issued you will receive an email stating a refund to your card. Please note banks handling time is usually between 5-7 business days to deposit the refund.

WHEN WILL MY ORDER SHIP?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Most items take 10-30 days to be delivered. Orders are not shipped on the weekends or holidays.

WHERE ARE THE ORDERS BEING SHIPPED FROM?

Most orders are being shipped direct from the manufacturer to reflect the cheapest price for our customers.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add tornadoshakerfitness@gmail.com to your safe sender list.

MY ORDER STATUS SAYS “UNFULFILLED” WHAT DOES THAT MEAN?

"Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to "Fulfilled.”

WHY WAS MY ORDER CANCELED?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

I MADE A LARGE ORDER BUT NOT ALL MY ITEMS HAVE ARRIVED?

We ship items out in small groups so that you don't get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive!